TERMS OF SERVICE

Welcome to Xoxo Gift Shop! These Terms of Service outline the rules and regulations for the use of our ecommerce platform. By accessing or using our website, you agree to comply with these terms. Please read them carefully before making any purchases or using any of our services.

1. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Xoxo Gift Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without our prior written consent.

2. Product Information

We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or other content on our website. It is your responsibility to review the product information and make an informed decision before making a purchase.

3. Personalisation

When personalising your gift, please ensure that the name you provide is accurate and spelled correctly. We are not responsible for any errors or misspellings in the personalisation information provided by you.

4. Pricing and Payment

All prices on our website are in GBP and are subject to change without notice. We accept various payment methods, including credit cards and online payment platforms. By making a purchase, you authorize us to charge the applicable payment method for the total amount of your order.

5. Shipping and Delivery

We strive to process and ship orders in a timely manner. However, please note that shipping and delivery times may vary depending on your location and the availability of the products. We are not responsible for any delays or damages caused during the shipping process.

6. Returns and Refunds

If you are not satisfied with your purchase, please contact our customer service team within 3 days of receiving your order. We will review your request and, if eligible, provide instructions for returning the product and obtaining a refund. Please note that personalised items may not be eligible for return or refund.

7. Limitation of Liability

In no event shall Xoxo Gift Shop or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the products purchased from us. Our liability is limited to the maximum extent permitted by law.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

9. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for any changes. By continuing to use our website after any modifications, you agree to be bound by the updated terms.

If you have any questions or concerns about these Terms of Service, please contact our customer service team. Thank you for choosing Xoxo Gift Shop!